U.S. Customs and Border Protection (CBP) has issued a CSMS message stating they are aware that CBP Forms 28, 29 and 4647 created in ACE for ACS entry summaries are NOT being posted to the importer’s ACE portal. Forms created in ACE for ACE entry summaries are not impacted and will be posted to the “Task List” if the importer has selected “portal” as one of their modes of communication.
Importers are reminded to ensure they have selected both “portal” and “U.S. mail” as modes of communication for receiving CBP forms. This will ensure that importers continue to receive forms by mail in a timely manner.
Importers can still run the ESM 7025 (CBP Form 28, 29, 4647 Status Report) to view all forms that have been issued for their importer of record number. The ESM 7025 report can be scheduled to run weekly using date objects and the report will display all forms issued in the last week.
CBP is making every effort to resolve this issue quickly and will notify trade participants as soon as it is resolved.